1. PLACING ORDER

   To make purchases on therow.com you do not need to create an account; however, as a registered user you will have access to account services dedicated to our customers.

2. PRODUCT AND SIZES INFORMATION

On each product page you will see all available sizes and colors, a description and the material composition of the item. Click on the product image to zoom in and see more details.

We offer product-specific size guides on all product pages to help you determine the best size to purchase.

3. COLORS

Archivio goal is to describe the products on the website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the website can differ somewhat from their actual colors. Archivio cannot be held responsible for any such discrepancy.

4. PLACING ORDER

By using the website and/or placing an order on the website, by telephone or e-mail, you confirm that you have read these terms and conditions and the privacy policy and that you accept them. Please make sure that you have read and understood the terms and conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these terms and conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, and the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the website to fail, your selection of products may be lost. in such case, you will be required to re-enter your selection of products to the shopping bag.

5. ORDER CONFIRMATION

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details, and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order and is not an acceptance of the order.

6. ACCEPTANCE AND SHIPPING CONFIRMATION

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these terms and conditions. The shipping confirmation is our acceptance of your order. Please note that Archivio does not guarantee that all products presented on the website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product, we will refund you the amount of the purchase.

7. PAYMENT METHODS

Archivio accepts the following payment methods:

Credit Card: All major credit cards including Visa, Visa Electron, MasterCard, Maestro, American Express. Your card will be debited when the order is placed.
PayPay: Simplify your checkout process using PayPal’s digital wallet.

8. TAX INFORMATION

Sales Tax is applied to your order following individual state and local regulations.

We collect sales taxes in all applicable states. For this reason, an estimation of the tax charge may be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of your shipping address. The final amount will be equal to or less than the estimated Sales Tax shown to you at checkout. The final Sales Tax applied to your order will be indicated in the Shipping Confirmation email.

9.PAYMENT SECURITY

We do our best to make the website as secure as possible. All credit/debit card transactions on the website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Archivio, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

10. SECURITY

Archivio use secure socket layers (ssl), the industry standard in transferring information to process your orders. Archivio online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the thawte icon at checkout. For security reasons, we do not store any payment information in our database.

11. ACCEPTANCE AND SHIPPING CONFIRMATION

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these terms and conditions. The shipping confirmation is our acceptance of your order. Please note that Archivio does not guarantee that all products presented on the website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

12. ORDER STATUS

You will be notified via email whenever your order status changes. Registered users can also find all information related to their orders in the My Account area. If you have additional questions regarding your order status, please contact Customer Care.

13. TECHNICAL HELP

Our website is best viewed with the latest versions of all major browsers.

Make sure that you have installed the most updated versions of the browsers that you most frequently use.
If you experience navigation problems, we suggest taking the following steps:

Eliminate any Cookies and Temporary Files from your computer

Check that Javascript is enabled.

If the problem persists, please contact us and provide the following details:

Your operating system (Windows Vista, Mac OS X, etc.)

Internet browser and version (Internet Explorer 11, Firefox, Safari,…)

The URL that you were trying to access.